Terms & Condition

Dollce Doll "Terms of Use" govern the use of this website and the purchase of any products from it. The website is owned and operated by Dollce Doll Ltd. 

Please Note: The terms and conditions below apply solely to individuals purchasing goods for their own use. If you are buying goods for your business, salon or for the purpose to apply them to another individual in the course of your work, it is a business to business transaction and as such is exempt from the Distance Selling regulations. 

In the context of this website, “we”, “our” and “us” means www.dollcedoll.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site. 

If you require more assistance you can contact us by emailing info@dollcedoll.com and you will receive a response within 24 hours. 

We do not recommend colouring or applying silver shampoo on any human hair product as they have all been through a harsh chemical process. If you do decide to go ahead and colour the hair, all guarantees are voided and we can not accept hair back to be tested if you think that the hair is faulty as you have made a change to the original condition of the product. We do refuse to test hair that has been coloured 

 

The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.dollcedoll.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.dollcedoll.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site. 

 

Whilst we try our absolute best to endeavour to give the best advice over the phone and via email on colour matching, the company will not be held responsible for any disparity that may occur 

 

If you wish to cancel an order or part of your order before it is shipped, please do this immediately via telephone or via email. Cancellations made via email will only be timed on opening, not when sent or reciept. You will not be charged and your payment method will also be cancelled. If the order has been shipped, then the After Shipment cancellation will apply. 

 

You may cancel and return your order up to 7 days from receipt of your purchase. The goods must be returned in an unopened and unused state for refund due to them being hygiene products and us being very strict at retaining the highest quality of all of our products for all of our customers. All Eyelash product sales are final due to them being hygeine products they can not be returned. Please see our Returns Policy for more information. 

 

Goods purchased from Dollce Doll online may be returned for a refund, exchange or replacement within 7 days from receipt of delivery. All returned items must be in a unopened, unworn condition. Before these goods are returned, please ensure that you contact us for returns details. All Eyelash product sales are final due to them being hygeine products they can not be returned. 

 

Our goods MUST be taken care of whilst in your possession. Returns must be returned in its original shipped condition and original undamaged packaging. 

All hair and Eyelash extensions must be returned still attached to the original card and original box UNUSED. If you have removed any item from the box or card we are unable to re-sell the item as new or due to hygiene reasons . 

You or your carrier are responsible for any returned goods until they reach our warehouse. The Cost and Risk of return will be at your expense therefore we strongly advise that you get Proof of Postage by using a recorded / tracking delivery service. 

Exchanges may require further postage costs. 

Any returned goods received which don't fall into our returns policy will not be refunded or exchanged. The returner will be contacted with our reasons and if not agreed to be retuned wthin 60 days from when recieved these items will be destroyed. 

For all returns, you must contact us first to request the return address and fill out our returns form. 

We can only exchange goods once the retuned item/s have been received by us and checked. If you need your item sooner, please place a second order and your original order will then be refunded once received. 

We endevour to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale 

Sometimes and especially if goods are purchased in advance for a present or delivered whilst on holiday, aforementioned 7 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis: 

7 days from receipt of delivery shall be defined as the date from when your shipment is received by yourself, being the date of signature that the package is received by you. 

 

All trademarks, service marks and trade names of www.dollcedoll.com used in the site are trademarks or registered trademarks of Dollce Doll. 

 

You acknowledge and agree that all copyright, designs, of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described. Software and all HTML and other code contained in this Site, shall remain at all times vested in Dollce Doll and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Dollce Doll and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. 

We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes. 

 

We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice. 

 

While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors, differences on computer screens or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. 

 

All STYLING TOOLS can only be retuned in original, unopened condition. 

 

Due to sanitary nature of our product, there are no refunds or exchanges on the lashes. All sales on Dollce Doll Lashes are final. 

 

We have made every effort to display as accurately as possible the colours of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any colour will be accurate. 

 

Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world. 

 

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Dollce Doll. 

 

If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at info@dollcedoll.com and we will respond within 24 hours. 

 

Dollce Doll does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you. 

 

Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it! 

 

• Items you order in addition to the back ordered item will be held back. 

• The back ordered items in any order will automatically ship out as soon as we receive the item in the order which they were placed. 

• You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out! 

• We will do our best to estimate when back ordered items are expected to ship, and post this information on the website. This is only an estimation, subject to change, and shipping dates are not guaranteed 

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country. 

We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws. 

 

You agree to indemnify, defend and hold harmless the Company, its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys' fees and court costs) arising from or relating to any allegation regarding: 

1. Your use of the Company website(s); 

2. The Company's use of any your content or information, as long as such use is not inconsistent with these Terms; 

3. Information or material provided through your IP address, even if not posted by you or 

4. Any violation of these Terms by you.